OUR DIFFERENCE

If you have a cleaning requirement, ServiceMaster for Vancouver West has the solution.

Outstanding Service + Expertise = Customer Loyalty

There are many reasons why tens of thousands of customers trust ServiceMaster Clean each year to keep their businesses and carpets looking their best. But the real key to our success is our outstanding service and expertise. ServiceMaster Clean has been in the commercial cleaning business for over 65 years, so our customers know we are a trusted, forward-thinking company, with the experience and resources to provide diversified, state-of-the-art commercial cleaning services to a wide range of industries. 

 

Reliability & Accountability

ServiceMaster for Vancouver West is a trustworthy and innovative commercial cleaning provider. Our customers can rely on our over 65 years of industry experience, extensive resources, research and development, innovation, consistent staff training and long-tenured employees. And we listen to your unique requirements and can provide a wide range of commercial cleaning services and pricing plans to suit your particular needs and budget.

 

We’re diversified. There’s no commercial cleaning we can’t do.

At ServiceMaster for Vancouver West, we not only provide outstanding carpet restoration, carpet maintenance and fabric, we also offer a wide range of specialty commercial cleaning services, such as wood furniture, and so much more.  If you need something in your commercial facility cleaned, make ServiceMaster for Vancouver Westyour first call!

 

Advanced processes, products and technology.

As industry leaders in commercial cleaning for over 65 years, ServiceMaster Clean is committed to the ongoing development of innovative and environmentally sustainable cleaning products and procedures. ServiceMaster Clean has developed proprietary products to gently, but effectively clean your commercial facility, as well as its carpet, hard-surface floor, upholstery and furniture, ensuring lasting beauty and a professional appearance.

 

Innovative Industry Leader

Whether it is inventing new ways to effectively clean all areas of your office, or extending the life of your carpet and other floor surfaces, we understand the power of clean and maintaining a healthy work environment. At ServiceMaster for Vancouver West, we continue to work hard to be on the cutting edge of all technological practices, products and advancements in the industry. This is only one of the many keys to our success as a leading Canadian commercial cleaning company.

 

 

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People

Knowledgeable & experienced Staff: Staff performing maintenance carpet cleaning programs have at least 5 years of experience, with many staff exceeding 10 years experience with ServiceMaster. These staff members are committed to their quality of work and treat ServiceMaster as their own business.

Security Compliance: All staff are checked & cleared for police/criminal record, ID and all previous employment verified. Staff wear on-site their certified BackCheck ID cards. Working in many government facilities and security sensitive environments all of our staff take compliance and privacy seriously. We all adhere to privacy regulations as described by the Personal Information Protection and Electronic Documents Act (PIPEDA)

Continuing Education & Training: Cleaning staff isrequired to fulfill a comprehensive training period in field as well as home study work on chemicals and cleaning procedures. Staff is also required to attend regional training seminars that include topics such as WHMIS training, Customer Service concepts and various Technical training procedures. It is mandatory for all of our staff to be IICRC Certified so that we are following the correct procedures and equipment that is approved by carpet manufacturers.

Quality Control: All Services are performed by professionals that are qualified and skilled to complete the cleaning tasks required. A thorough pre-inspection and assessment is done of your space. Before each service we identify any areas of concern or if there are any items that need to be added to the clean. We will follow-up with you after every cleaning to see how it went. Periodic inspections are performed by our General Manager to ensure the highest quality of workmanship.

Service Guarantee: At ServiceMaster, we stand behind our service offering you " the clean you expect and service you deserve." We are confident that you will be pleased with the difference in our cleaning methods and with the professional services we offer.  However, if you are not completely satisfied with our service we will always go the extra mile to meet your standards.

Important to Note:

  • All technicians are WHMIS trained & abide by the highest Healthy & Safety measures
  • We are part of ContractorCheck & ComplyWorks
  • ServiceMaster carries 5 million dollars liability Insurance
  • ServiceMaster is in compliance and good standing with Worker's Compensation Board
  • We work 7 days a week, always after hours
  • Pricing is done by time and motion studies
  • We call before to schedule the work, and after to follow up

Cleaning for a healthier work environment

We take our commitment to maintaining a healthier environment seriously, and as a result, we have developed specific principles and cleaning products to guide us in serving our customers. ServiceMaster Clean Green For® products are designed for minimal environmental impact. They are free of ingredients such as perfumes and VOCs.

Green For® products are ECOLOGO Certified for their reduced environmental impact.  This certification is indicative of the meticulous testing and/or rigorous auditing that the product has undergone to prove its compliance with stringent, third-party, environmental performance standards.

Green For® products are safe for all occupants in the workplace, including individuals with asthma and chemical hypersensitivity.

Communication

ServiceMaster for Vancouver West, utilizes the most advanced technologies to continually improve our service and our communication with our customers.

Here are some of the systems we have in place to improve communications and the service we offer our customers:

TellServiceMaster (Customer Satisfaction Survey System)

Tell ServiceMaster

At ServiceMaster for Vancouver West, we are committed to being our very best, so we regularly ask you to tell us how we are doing. Our TellServiceMaster® system, powered by Listen 360®, uses the latest technology to get your feedback on our performance. The system is designed so we can review individual customer feedback as well as our overall performance using the Net Promoter Score (NPS) system.

 
 

ServiceLink

Tell ServiceMaster

ServiceLink® is a janitorial service inspection, communication and tracking system that ServiceMaster for Vancouver Westprovides to our customers. ServiceLink uses the latest technology to provide effective quality control. The ServiceLink system allows you to track services performed by ServiceMaster Clean technicians and staff, and to simplify communication between our team and yours through email and text messaging, to enhance our service and the overall cleanliness of your facility.

See Our Difference in Action

ServiceMaster Equipment ServiceMaster Product Distribution ServiceMaster Agitation Process ServiceMaster Extraction Process ServiceMaster Spot & Stain Removal ServiceMaster Carpet Cleaning ServiceMaster Carpet Cleaning ServiceMaster Spot & Stain Removal ServiceMaster Tile & Grout Cleaning ServiceMaster Hardsurface Floor Waxing ServiceMaster Fabric Furniture Cleaning ServiceMaster Fabric Leather Chair Conditioning