Knowledgeable & experienced Staff: Staff performing maintenance carpet cleaning programs have at least 5 years of experience, with many staff exceeding 10 years experience with ServiceMaster. These staff members are committed to their quality of work and treat ServiceMaster as their own business.
Security Compliance: All staff are checked & cleared for police/criminal record, ID and all previous employment verified. Staff wear on-site their certified BackCheck ID cards. Working in many government facilities and security sensitive environments all of our staff take compliance and privacy seriously. We all adhere to privacy regulations as described by the Personal Information Protection and Electronic Documents Act (PIPEDA)
Continuing Education & Training: Cleaning staff isrequired to fulfill a comprehensive training period in field as well as home study work on chemicals and cleaning procedures. Staff is also required to attend regional training seminars that include topics such as WHMIS training, Customer Service concepts and various Technical training procedures. It is mandatory for all of our staff to be IICRC Certified so that we are following the correct procedures and equipment that is approved by carpet manufacturers.
Quality Control: All Services are performed by professionals that are qualified and skilled to complete the cleaning tasks required. A thorough pre-inspection and assessment is done of your space. Before each service we identify any areas of concern or if there are any items that need to be added to the clean. We will follow-up with you after every cleaning to see how it went. Periodic inspections are performed by our General Manager to ensure the highest quality of workmanship.
Service Guarantee: At ServiceMaster, we stand behind our service offering you " the clean you expect and service you deserve." We are confident that you will be pleased with the difference in our cleaning methods and with the professional services we offer. However, if you are not completely satisfied with our service we will always go the extra mile to meet your standards.
As an industry leader in commercial cleaning, ServiceMaster Clean is committed to the ongoing development of innovative cleaning procedures. Whether it‘s using environmentally healthy practices or extending the life of your carpet and other floor surfaces, we understand the power of a clean and healthy work environment. Not only that, but we listen to your unique needs and can provide a wide range of specialty cleaning services.
ServiceMaster for Vancouver West, utilizes the most advanced technologies to continually improve our service and our communication with our customers.
Cutting-edge technology means superior service. When home and business owners experience disaster, anxiety naturally runs high and the safety and restoration of their personal items take on extreme importance. We want customers to feel confident about the safety and security of their personal items. That is why we have raised the bar by providing proprietary technology to automate data collection and communications in the field. These standards are unsurpassed in the industry and include training, service protocols, system integration and claim documentation.
At ServiceMaster for Vancouver West, we are committed to being our very best, so we ask you, our customer, to tell us regularly how we are doing. Our TellServiceMaster system, powered by Listen 360, uses the latest technology to get your feedback on our performance. The system is designed so that we can review individual customer feedback as well as our overall performance.
ServiceMaster CleanSM has developed proprietary products to gently, but effectively clean your facility‘s carpet, hard-surface floor, upholstery and furniture, ensuring lasting beauty and a professional appearance.
We take our commitment to the environment seriously and have developed specific principles and cleaning products to guide us in serving our customers. ServiceMaster Clean Green For® products are designed for minimal environmental impact. They are free of ingredients such as perfumes and VOCs.
Green For® products carry one or more certifications from third party organizations — that is organizations who are in the business of testing and verifying claims made regarding the product.
Green For® products are safe for all occupants in the workplace, including individuals with asthma and chemical hypersensitivity.