Frequently Asked Questions

Will the changeover to ServiceMaster for Vancouver West be smooth?

With over 60 years of commercial cleaning experience, we have perfected transitioning new office cleaning contracts, With thorough planning; we will make the changeover a seamless process. The only difference you will notice is the obvious improvement in service and standards.

What are your rates?

All jobs are priced according to task, whether it is daily office cleaning, commercial facility cleaning services, regular carpet cleaning or a one off heavy duty clean. Variations such as equipment and materials used are also taken into account when calculating the final cost.

Do you supply everything required?

We supply all the labour, equipment and materials required to carry out the task within the agreed price

How do we pay you?

Commercial customers are invoiced each calendar month and are given a standard 30 days from invoice date payment term.

What are your hiring practices?

We have a comprehensive screening process that ensures the most trustworthy and qualified people will service your business.

Do all staff receive training and development?

All managers, supervisors receive ongoing and comprehensive training in the qualities to manage the sites they are allocated. All cleaning staff receive in-house and on-site training in all areas needed to carry out their given duties. All Health and Safety issues and company policies are covered in their initial induction.

Will we always have the same cleaner?

We strive to maintain continuity as this helps build a healthy rapport and trust with our clients along with added security.

Can you unlock/lock and alarm the building?

Since cleaning normally takes place outside of regular business hours, this is a regular service that we provide to all clients, large or small.

Can we contact you outside office hours in case of an emergency?

ServiceMaster for Vancouver West will provide you with an emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.

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L.R.

attention to detail, follow up provided.


Suzanne Rushton

Your service and responsiveness is outstanding!


G.B.

Professional, reliable, great customer service. Willing to assist in any way possible if required.


M.F.

The quality of care and professionalism of the office staff.


Pat Bates

friendliness of contact people and dependability!!!!


Tony Dal Sasso

Response time is good


J.W.

communication and set up was easy and straight forward. great service


C.U.

Only had carpet cleaning in our office - cleaning staff were polite.


K.S.

Very thorough


A.L.

The service and quality are excellent!!


B.S.

Service Master are very prompt and always remind me before coming in to clean the carpets in the common areas or the leather furniture and always do a follow up after every cleaning.


H.A.

the job gets done, most of the time no call backs are required


R.B.

great personal service


A.M.

Service Master really caters to our needs and are always on top of what needs to be done.


E.T.

Great customer service


P.A.

Service is quick and efficient. If the stain in question wasn't removed by one treatment, you're happy to come in to do more.


J.H.

I like the reminder that you are coming and then a follow up to see if we were happy. I very much like how you helped get us the chair cleaning and looked into our bad stains during your lunch hour. Really good customer service.


D.G.

Follow up emails after work was completed


L.P.

Scheduling is consistent and always as planned. Never have to worry about having to change work previously planned.


K.F.

dependable and constant contact